hotline:0731-83281808  13755086763 Administrative Services:0731-83281148
Sales hotline:400-8877348  0731-83219796    Telephone complaints:0731-83281148    Fax:86-731-83281152
Hunan Feng Day Electric Power Co., Ltd.all rights reserved          
Address: China's Hunan Changsha National Biological Industry Base Resgreen road
湘ICP备13002645号-2     Powered by:www.300.cnchangsha     Manager

Service Commitment


Service Commitment

After-sales Service Commitment
I. Product Maintenance:
1. Make response within 30 hours, and reach the site to solve problems within 24 hours after receiving equipment failure information or service request.
2. If “Fengri” storage battery products are used according to User Manual, and there is no overcharge and over discharge for the products, we will implement Three Guarantees Service for the products in three years. We implement Three Guarantees Service and provide lifetime service for power supply and electrical products within one year.
3. Provide free and various technical manuals and user manuals.
4. Offer software update service to users.
5. Provide 24-hour remote technical support

II. Processing Methods:
1. Receive users’ complaint telephone, record in file and make response within 30 minutes.
2. Customer Service Center makes detailed analysis according to customers’ feedback
3. Inform the engineers of related offices to arrive at the site and solve the problems within 24 hours.
4. The engineers of offices report solutions to Company Customer Service Center.
5. The Center will follow up the result of handling, and inquire about customer’s degree of satisfactions.
6. Inspect the products used by customers, find out problems, and timely solve the problems every half a year.

III. Contact of User Service:
24-hour User Service Tel: 86-731-83281178 or 86-731-83219796, or Toll free: 4008877348
Mobile: 86-013874842865 (Section Chief: Yan Jianhua)